Our Response Times
- Ontario & Quebec: Same-day on-site service.
- Across North America: Same-day remote support.
- Elsewhere In Canada & The US: On-site service booked within 24 to 48 hours.
These are dispatch commitments — how quickly a technician reaches you or connects to your machine. How long a repair itself takes depends on the fault, and we will tell you what to expect once we have diagnosed it.
Remote Support
- Software & Control Faults: Anything software related can be handled remotely, including parameters, program errors and control faults.
- Secure Connection: We connect to your machine through TeamViewer. The machine needs to be connected to your network.
- Machines Without A Screen: Where a machine has no HMI, remote support works by phone. A blown fuse or a tripped sensor is often solved in a single call.
- Guided Diagnosis: We work through the fault with your operator, so your team learns the machine at the same time.
What To Have Ready When You Call
Having this in front of you when you call gets us to a diagnosis considerably faster.
- Machine Model & Serial Number: Found on the machine’s identification plate.
- The Exact Error: The alarm code or error message as it appears on the screen, word for word.
- A Photo Or Video: Of the error message, or of the machine behaving incorrectly. A short video is worth a long description.
- What Changed: What the machine was doing when the fault appeared, and anything that changed shortly before.
On-Site Service
- Factory-Trained Technicians: Four technicians trained directly by the manufacturers whose machines they service.
- Parts On The Van: Our technicians carry common wear and service items, backed by over 1,000 line items held at our Mississauga warehouse.
- Mechanical & Alignment Work: Alignment, wear, mechanical failure and anything else that needs hands on the machine.
- Direct Manufacturer Escalation: We escalate directly to the manufacturer’s engineers when a fault calls for it.
- Any Brand We Represent: Service across the full range of machinery we supply.
Service Hours
Our service hours are 8:00am to 5:00pm Eastern, Monday to Friday. We do not normally schedule weekend work, but for a line-down situation we will make an exception wherever we can. Call us and we will tell you honestly what is possible.
The Importance of After-Sales Service
At INT Machinery Inc., we believe that purchasing a machine is just the beginning of our partnership. Our comprehensive after-sales service is designed to ensure your equipment delivers peak performance and maximum uptime throughout its lifespan. Beyond the initial sale, we are committed to providing the essential support, expertise, and resources necessary to protect your investment, optimize your operations, and contribute to your long-term success. We understand that reliable machinery is the backbone of your business, and our dedicated service ensures you continue to achieve your production goals with confidence and peace of mind.
Meet Our Service Team
Emin Osun
Service Department
Ilyes Bellaj
Service Department
Andrea Argiolas
Service Department
FAQ
We provide: - Installation - Operator training - Technical support - Remote troubleshooting - Onsite repairs - Spare parts supply
- Same-day onsite service in Ontario and Quebec - Same-day remote support across North America - 24–48 hour advance booking for in-person service anywhere in Canada/US - Spare parts in stock with same-day shipping
Yes. Our team can remotely diagnose issues, guide you through adjustments, or access your system directly. For complex issues, we dispatch onsite technicians.
It depends on usage. We can provide a custom maintenance schedule to optimize uptime and performance.
Yes, we support Mecal, Elumatec, Schirmer, Yilmaz, Emmegi, FOM, and other top brands.
Contact our service team by phone or email for prompt assistance with parts, repairs, or maintenance scheduling.
Yes. Our technicians ensure machines are installed properly and your team is trained on operation, maintenance, and programming.
We deliver and install across all of Canada and the United States.
