How To Order
- By Email: Send your request to service@int-machinery.com — the fastest route for most orders.
- By Phone: Call (647) 642-3646 and ask for the parts extension.
- Through Your Technician: Order directly through our technician while they are on site with you.
What We Need From You
- Machine Model & Serial Number: So we supply the part that fits your machine and not a similar one.
- Part Number If You Have It: Taken from your machine’s parts manual.
- A Photo If You Do Not: Send us a photo of the part and we will identify it from the machine’s documentation. You do not need a part number to place an order.
Stocked Parts And Ordered Parts
We are straight with customers about lead times, because a realistic date is worth more than an optimistic one.
- In Stock: Over 1,000 line items held in Mississauga. Ordered before 2:00pm Eastern, dispatched the same day.
- Ordered From The Manufacturer: Items not held locally are ordered directly from the manufacturer and will take longer. We confirm the expected timing when you order.
- Machine Down: Tell us the machine is down when you order. Where an item has to come from the factory, our direct relationship with the manufacturer is what moves it up the queue.
Recommended Spare Parts Kits
Every machine we supply comes with a recommended spare parts kit, specified for that machine and offered at the time of purchase. It covers the wear items and failure points most likely to stop that particular machine, so the part you need is already on your shelf. Kits can be re-ordered at any time.
Consumables & Supplies
Alongside spare parts, we stock the consumables your machines run on day to day: saw blades, end mills, drills, collets, collet chucks, blade holders, tool extensions, cutting fluids and accessories. Ordering runs through the same channels as spare parts, and application support on tool selection comes as standard.
Service Plan Holders
Customers on an INT Machinery service plan receive a standing discount on consumables. See our Preventive Maintenance Plans page for details.
The Importance of After-Sales Service
At INT Machinery Inc., we believe that purchasing a machine is just the beginning of our partnership. Our comprehensive after-sales service is designed to ensure your equipment delivers peak performance and maximum uptime throughout its lifespan. Beyond the initial sale, we are committed to providing the essential support, expertise, and resources necessary to protect your investment, optimize your operations, and contribute to your long-term success. We understand that reliable machinery is the backbone of your business, and our dedicated service ensures you continue to achieve your production goals with confidence and peace of mind.
Meet Our Service Team
Emin Osun
Service Department
Ilyes Bellaj
Service Department
Andrea Argiolas
Service Department
FAQ
We provide: - Installation - Operator training - Technical support - Remote troubleshooting - Onsite repairs - Spare parts supply
- Same-day onsite service in Ontario and Quebec - Same-day remote support across North America - 24–48 hour advance booking for in-person service anywhere in Canada/US - Spare parts in stock with same-day shipping
Yes. Our team can remotely diagnose issues, guide you through adjustments, or access your system directly. For complex issues, we dispatch onsite technicians.
It depends on usage. We can provide a custom maintenance schedule to optimize uptime and performance.
Yes, we support Mecal, Elumatec, Schirmer, Yilmaz, Emmegi, FOM, and other top brands.
Contact our service team by phone or email for prompt assistance with parts, repairs, or maintenance scheduling.
Yes. Our technicians ensure machines are installed properly and your team is trained on operation, maintenance, and programming.
We deliver and install across all of Canada and the United States.
