Our professionals are available to help ensure that your equipment is running smoothly.
INT Machinery
Customer Service Philosophy
Our service starts with providing the “right” equipment and knowledge from the beginning.
The equipment must be chosen and configured accordingly with the production type and capacity required. One of our technical sales specialists will meet with the customer, understand their expectations and provide them with the ideal solution. Professional technical advice eliminates the risk of mistakes during the decision making process of the purchase and makes sure you will achieve your production goals.
Proper operator training is essential.
We cannot stress the importance of this enough. Our service team members are not only skilled technicians but are also good technical tutors. Your operator’s training will continue until your personnel are confident enough to operate and properly maintain the equipment. After the training, the operators will have some time to familiarize with the equipment and generate questions that will be clarified through another conversation with the INT Machinery technician.
Right business partners.
In order to represent only the best machine manufacturers, before taking any commitment, INT Machinery technical personnel visits the factories and provide their technical opinion on the quality, reliability and performance of the products. INT Machinery only represents state-of-the-art equipment manufactured by market leaders well known in the global marketplace for their quality and expertise. INT Machinery Service Engineers visit the manufacturers periodically to stay up to date with the latest developments on the machines. Our suppliers are always available to back up our service team in terms of training, remote servicing, software support, modifications and programming.
Preventative Approach
Routine Maintenance
Includes functionality check, tool inspection, greasing/lubricating of moving mechanisms and bearings, inspection of drive belts and other wear components according to the manufacturers maintenance schedule by a qualified service technician.
Tune up
Includes tool calibration/replacement, wear part replacement, product quality inspection and calibration of the machine to a satisfying output level.
Service programs
Includes performing routine maintenance and tune up’s on a regular basis by our technicians for an agreed term. This is a pre-paid service scheduled by our service department for your peace of mind. Visits are planned in required intervals throughout the agreement term.
Service Calls
We understand the high production demands and work hard to keep your equipment running smoothly. INT Machinery employs factory trained experienced service technicians who are ready to respond whenever needed. Our goal is to be the best service provider in the industry with unmatched response times. Service calls are first evaluated on the phone to determine the next step.
Whether a quick fix on the phone or require a tech dispatch, they are always answered in a timely manner. Based on our experience over 80% of the service calls are resolved on the phone. We utilize all communication tools available in order to better diagnose the problems and guide the operator or factory maintenance personnel to the right direction in a clear way. All the service calls and how they are fixed are logged in our database helping us to troubleshoot more efficiently in the future.
